I monitor Key Performance Indicators as you need them, adjusting strategies as needed.
Once we have executive buy-in, we oversee the implementation process from start to finish.
As a consultant to the pharmaceutical industry for over 16 years, clients are always satisfied that the information they receive from me is current, relevant, useful, and cost effective..
I use surveys, interviews, and observation to conduct a comprehensive service audit.
Distinguished Faculty Award, UMass Medical School Graduate School of Nursing, 2009 to 2010
I identify technology, training, and processes to take your service team to the next level.
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